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Maskelle Masks ~ For more than just Halloween

Adult costume masks. Featuring style, fit, comfort & quality.

Adult costume masks. Featuring style, fit, comfort & quality.

Adult costume masks. Featuring style, fit, comfort & quality. Adult costume masks. Featuring style, fit, comfort & quality.

Shipping

Standard Shipping

Shipping Options

Your order includes either standard USPS First Class shipping or USPS Priority shipping, depending upon the selection you made when ordering.

Delivery Estimates
How quickly you receive your order depends on the shipping method  selected plus our processing time. Currently, all orders take up to 3  business days to process. 

USPS First Class shipping typically takes 5-7 business days once shipped.

USPS Priority Mail shipping typically takes 3-4 business days once shipped.

Total delivery time = Processing Time + Shipping Time 

These are not guaranteed delivery times. Please contact us if you would like expedited shipping options with guaranteed delivery time frames.

Tracking Your Order
When your order leaves our warehouse, you will receive a shipping  confirmation email. In this email, we will include a tracking number  with a link to track your order on the USPS website. 

Delivery Attempts
We use shipping methods that do not require a signature, unless by your request (additional fees may apply).  It is up  to the discretion of the driver as to whether or not it is safe to leave  the package if no one is there to receive it. If the driver deems it  unsafe, they may attempt delivery again the next day. There are also  times when a notice is left asking the recipient to retrieve the package  from their main station. We highly recommend tracking your package  online once it has shipped so that you are aware of its status. 

Undeliverable Packages
Occasionally, packages are returned to us as undeliverable. When this  happens, we may not automatically issue a refund. If you do not receive  your package within the stated timeframe for the shippingmethod you chose, or your tracking number shows  that the package is being sent back to us, please contact us as soon as  possible. As noted in our return policy, all undeliverable or refused  packages may be subject to a fee. We are unable to reship orders that  are returned to us as undeliverable. If you still wish to receive your  item(s), you will have to place a new order. 

Shipping Delays Due To External Causes
Occasionally, delivery of packages are delayed due to external causes.  These external cause may include weather conditions, natural disasters,  acts of terrorism, and other situations that are outside of our control.  Unfortunately, because we are unable to predict or control these  causes, we are unable to prevent them or offer shipping reimbursements  when they occur. 

Shipping Delays Due To Fraud Alerts
Occasionally, orders are flagged as potential fraud orders. When this  happens, you will receive an email from us asking you to contact us and  verify additional information. Please note that the longer it takes for  you to reply to this request, the longer the delay in processing and  shipping out your order. Therefore, in these cases, guaranteed delivery  dates are no longer valid. If you need the item by a certain date, you  are welcome to upgrade your shipping and pay the additional shipping  fee. 

Shipping Delays Due To Holidays
Occasionally, we will be closed for a holiday, or shipping may be delayed due to the closure of shipping facilities for postal holidays, etc.. Our  shipping estimates do not account for these closures, so customers  must add 2-3 days to all guaranteed delivery dates. If you are concerned  about receiving your order on time, we recommend upgrading your  shipping method. See below for a list of shipping holidays. Please note  that this list is not exclusive.
New Year's Day
Martin Luther King Jr. Birthday
Washington's Birthday
Memorial Day
Independence Day
Labor Day
Columbus Day
Veterans Day
Thanksgiving Day
Christmas Day 


Questions?

Please feel free to drop us a line via the contact form below:

Maskelle black wolf mask on blonde model with Maskelle text

Maskelle black wolf mask on blonde model with Maskelle text

Contact Us

Drop us a line!

maskelle

Key Largo, FL 33037US